After-Sales & Returns

14-Day Zero-Hassle Protection

14-Day Returns & Full Postage Reimbursement

Return within 14 days of delivery. We cover return shipping! You cover the return postage upfront, and upon receiving the package, IEXI will reimburse 100% of the return shipping fee back to you.

Postage Reimbursed
48h Fast Audit
Original Payout

How Return Shipping Reimbursement Works

1 Submit Claim
2 Mail Item Back
3 We Inspect
4 Refund + Postage

💡 Postage Reimbursement Policy: When returning your parcel, simply keep your postal receipt. Once the package arrives at our US warehouse, we will disburse your full product refund PLUS reimburse your return postage to your Stripe card or gmpay crypto wallet.

Authorized US Return Addresses

Choose Nearest Hub

Ship your return to the regional fulfillment center closest to your state:

West Hub (CA, NV, AZ, OR, WA): 8625 Lowman Ave, Downey, CA 90240, United States
Midwest Hub (TX, IL, NE, MO, CO, MN): 5905 Elkcrest Dr, Lincoln, NE 68516, United States
East Hub (NY, NJ, FL, GA, NC, PA): 87 Edwin St, Carteret, NJ 07008, United States

Start A Return or Refund

Please provide your order details to generate your return authorization:

100% REIMBURSED

Our returns audit team approves merchandise returns. To receive your return postage reimbursement, select your preferred US payout method and upload your postal receipt:

Tap to upload receipt photo / payment QR

* Note: Merchandise refunds are processed upon warehouse physical receipt. For questions on your postage payout, reach out to our 24/7 Live Support or email support@iexi.shop.