How Can We Help You Today?
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Sarah from IEXI Support
Online • Replies instantlyFrequently Asked Questions
What is your 48-Hour Dispatch Guarantee?
Every order placed on IEXI is inspected and handed to our US shipping partners within 48 business hours. You will receive an automated tracking link by SMS and email the moment it's scanned.
How does the 14-Day Return & Postage Reimbursement work?
You have 14 days from delivery to request a return. Customer pays the initial return postage when mailing the package via USPS/UPS. Once our US warehouse receives and checks the parcel, IEXI will reimburse 100% of the return shipping cost directly back to your payment method (Stripe or gmpay crypto) along with your full refund!
Is shipping really 100% Free Nationwide?
Yes! All orders on IEXI qualify for 100% Free Nationwide US Shipping across all 50 states with zero minimum cart requirement. All orders dispatch within 48 business hours with tracked delivery.
What payments do you accept? (Stripe & gmpay)
We accept all major credit and debit cards (Visa, MasterCard, Amex), Apple Pay, Google Pay powered by Stripe. We also proudly support gmpay for instant zero-fee cryptocurrency checkout (USDT TRC20, ERC20, BTC, ETH, SOL).
Why are all items under $30?
We operate on a Direct-to-Consumer (DTC) model. By skipping brick-and-mortar storefronts, distributor layers, and celebrity brand royalties, we offer viral TikTok gadgets at half retail price.